Security

Since launching in 2002 we have processed many thousands of card transactions. The security and authenticity of these transactions is our top priority and we employ the services of the UK’s largest independent payment service provider to handle the processing of all our card transactions.

All transaction information submitted via our site is encrypted using 128-bit SSL certificates. No Carter and Bond staff are able to decrypt transaction information or cardholder data. Cardholder information is secure even from our own employees because our systems never display sensitive card details, even on administration screens.

No cardholder information is ever transmitted without encryption. You can therefore rest assured that none of the information provided can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Once on the systems of our payment service provider, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. These systems are regularly audited by the banks and banking authorities.

The Carter and Bond Team

NOTE
Most card fraud occurs as a result of restaurant or shop staff recording card details. When cards are physically handled, the sensitive information can either be skimmed (data electroncially recorded) or the external details copied. Fraudsters can then attempt to use these details to obtain goods or services elsewhere (e.g.from on-line shops). In the event of fraud occuring you (the cardholder) are protected by the card issuer who will reimburse you. We (the merchant) are at greater risk since the funds used fraudulently would be restored to the innocent card holder and we would not be compensated for our loss. In the interests of reducing such fraud therefore we would respectfully ask you to be vigilant when handing over your card in a retail environemt and to be suspicious if a salesperson or waiter wants to take your card out of site.